About Us

About Pet Express

The Pet Express website is part of an award-winning pet retail group based in the South West of England.

It all started in 1995 when our first store opened in Plymouth. Today, we have 9 stores and are proud to continue to be a family business.

We are passionate about all pets and our highly skilled and dedicated staff are pet owners just like you.

Our online store offers over 18,000 premium products for all pets, including dogs, cats, reptiles, birds, small pets and fish. Our strong relationships with the largest suppliers in the industry allow us to offer a wide range of products at competitive prices.

Our awards

Pet Express and Ark Pet Centers place animal welfare at the forefront of our corporate values​​​​industry standards and promote responsible pet ownership.

In addition, 9 of our branches received a top rating of 5 stars under the new Animal Activity Licensing Regulations that assess pet store animal welfare.

Our value

Passionate – We are passionate about pets and everything we do is to ensure they receive the highest standard of care. We believe that all pets are man’s best friend.

Advice – We stand ready to ensure pet owners purchase products that are suitable for their pet’s needs. Our highly trained staff have extensive knowledge. So if you are unsure about something, please contact us.

Health – Relax and trust that we care about your pet’s health. We go to great lengths to make sure your pet is as happy and healthy as possible.

Service – We are 100% committed to providing the highest level of service. Our mission is to make The Pet Express your favorite pet store ever, and we want you to introduce us to all your friends. We don’t want to brag, but given all the positive reviews we’ve gotten, we hope we’re doing well.

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